Truentity Health Privacy Statement
Effective Date: April 2, 2025
1. Introduction
This Privacy Policy (“Policy”) describes how Truentity Corporation (“Truentity”, “we”, “us”, or “our”) collects, uses, and shares information when you:
– Use our website(s) that link to this Policy (“Sites”)
– Interact with us via the Sites
– Use our online services for care coordination, chronic care management, and remote monitoring (collectively, the “Services”)
– Share information with us through your provider or pharmacy
Truentity is committed to protecting your privacy. This Policy is part of our Terms of Service and outlines how we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), especially when acting as a Business Associate to your healthcare provider (a Covered Entity under HIPAA).
2. Information We Collect
Information You Provide to Us
We collect information you submit directly, including:
– Personal Information: Your name, contact details, date of birth, or other identifiers
– Health Information: Data shared by your pharmacy or provider, including conditions, medications, vitals, and readings
– Caregiver or Contact Information: Details about your caregivers, emergency contacts, or dependents (if applicable)b. Information We Collect Automatically
When you interact with our Services, we may collect:
– Usage Data: Pages viewed, actions taken, referral links
– Log Data: Browser type, IP address, access times, error logs
– Cookies & Web Beacons: We use cookies and similar technologies to improve your experience and understand website usage.c. Information from Third Parties
– We may receive information from pharmacies, providers, or others involved in your care, with your authorization.
3. How We Use Information
We use your information to:
– Provide and improve our Services
– Coordinate care with your pharmacy and provider
– Communicate with you regarding your care, readings, or required follow-ups
– Comply with legal, regulatory, and contractual obligations
– Conduct analytics, reporting, and quality improvement initiatives
– De-identify and aggregate data for reporting or research purposes (non-identifiable only)
4. HIPAA & Data Sharing
When acting as a Business Associate to a Covered Entity, Truentity complies with HIPAA. We may share your information:
– With your pharmacy or healthcare provider as part of care coordination
– With third-party vendors (e.g., billing, analytics, hosting) under signed Business Associate Agreements
– As required by law, regulation, or court order
– In connection with a business transfer (e.g., merger or acquisition)
– In de-identified or aggregated form for permissible uses
We do not sell your identifiable health information.
5. SMS Communications
By providing your phone number, you consent to receive SMS/text messages from Truentity related to your care or program enrollment. Message frequency varies. Message and data rates may apply.
– To Opt Out: Text STOP to any message at any time to unsubscribe
– For Help: Text HELP or contact us at privacy@truentity.com
Opting out of marketing messages will not stop important health or service-related communications.
6. Your Choices and Rights
You may:
– Access or Correct Information: Contact us to access or correct your data
– Request Deletion: You may request we delete your data, though we may retain certain information as required
– Limit Marketing: You can unsubscribe from marketing emails using the link provided or by contacting us
– Withdraw Consent: If processing is based on consent, you may withdraw it at any time
We retain data as required by law or to support legitimate business functions.
7. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your data. This includes encryption, access controls, and regular audits.
If you believe your account or data has been compromised, please contact us immediately.
8. Changes to This Policy
We may update this Policy from time to time. When we do, we’ll revise the effective date at the top. Material changes may be highlighted on our website or communicated directly to you.
9. Contact Us
For questions, concerns, or data rights requests, contact us at:
Email: privacy@truentity.com